Swiss e-commerce delivery expectations 2026: What Swiss Online Shoppers Expect

Winning in Switzerland requires one thing above all: trust. And that trust is built through delivery.

Swiss shoppers are informed, demanding, and loyal — but only when you deliver with transparency, flexibility, and local familiarity. Here’s what they expect, and how e-PAQ Select and e-PAQ Returns deliver a smarter experience.

1. Transparent Pricing, End-to-End

Swiss shoppers want to know:

• What they’ll pay
• When it will arrive
• How it will be delivered

And they don’t want surprises.

With DDP (Delivered Duty Paid) via e-PAQ Select, all taxes and duties are calculated upfront and included at checkout. No customs delays. No surprise fees. No delivery rejections.

This aligns with the Smart Gate Flex approach — a smoother customer experience that increases conversion and reduces cart abandonment.

2. Delivery Models that Respect Expectations

Swiss consumers have clear preferences:

• 77% prefer home delivery
• 14% use pick-up points
• 2% prefer MyPost 24 Lockers

Swiss Post ensures parcels are delivered exactly as expected — with tracking, insurance, and support. And if the order doesn’t work out, e-PAQ Returns makes returns seamless, local, and customer-friendly.

3. Speed and Visibility — With a Swiss Touch

Swiss Post is the country’s most trusted logistics provider. With e-PAQ Select, delivery is:

• 24–48 hours after entry via Zurich or Geneva
• Fully trackable via web and mobile
• Managed locally, from clearance to doorstep

Through MyConsignments, Swiss customers can see delivery details, manage payments, and plan for their parcel’s arrival — all in their own language.

4. A Market That Rewards Smart Sellers

Swiss shoppers are:

• Highly digital (94%+ internet penetration)
• Used to shopping across borders
• Constantly looking for better deals from Europe and beyond

That means international brands are welcome — as long as they match the standards.

With e-PAQ Select + Returns, brands offer a logistics experience that feels local but scales globally. It’s the Smart Design for Swiss expansion — and a foundation for lasting customer relationships.

✅ Discover the Smart Way to Deliver in Switzerland

Smart logistics = seamless experiences = stronger brands.

Download the guide  to discover how e-PAQ Select and e-PAQ Returns help you offer
the seamless, local experience Swiss consumers demand — with less friction, fewer returns, and smarter logistics.