Service Updates

Coronavirus update: We are open for business. Despite best efforts some services may be disrupted.  

Asendia is operational and open for business in all our subsidiaries, but are unable to deliver to some destinations where in-country postal and parcel networks have been shut down temporarily or transport routes to the country are not currently available. There are also unavoidable restrictions, delays and surcharges when delivering to several destinations.

Asendia continues to find alternative solutions and to mitigate cost increases where possible, but it is becoming more of a challenge as the situation develops worldwide. We are committed to keeping customers up to date on a daily basis through our Service Updates, and Account Managers are in continuous dialogue with customers that are impacted.

Thank you in advance for your understanding and patience during this uncertain time. If you have any questions, please contact your Account Manager.

Latest Updates

2 February, 2023

Saudi Arabia – Back to normal

​Saudi Post Corporation, asks us to inform other Union member countries and their designated operators that the electrical damage and IT issues caused by…
2 February, 2023

Mauritius – Back to normal

​Mauritius Post, asks us to inform other Union member countries and their designated operators that the situation has returned to normal and all postal…
2 February, 2023

New Zealand – Severe weather conditions

NZ Post, asks us to inform other Union member countries and their designated operators that torrential rain across the Auckland region has caused…

26 January, 2023

Peru – Disruption to postal services

Servicios Postales del Perú (Serpost), wishes to inform other Union member countries and their designated operators that, owing to the civil unrest and…
13 January, 2023

Macao, China – Back to normal

​the People’s Republic of China’s designated operator for Macao, asks us to inform other Union member countries and their designated operators that the…
13 January, 2023

Israel – Update concerning mail distribution and collection

​Israel Postal Company, would like to inform other Union member countries and their designated operators that mail distribution and collection…
4 January, 2023

Hong Kong, China – Resumption of advice of delivery service

Hongkong Post, the People's Republic of China's designated operator for the territory of Hong Kong, asks us to inform other Union member countries and…
3 January, 2023

Malaysia – Heavy rain and widespread flooding

Pos Malaysia asks us to inform other Union member countries and their designated operators that the country is experiencing heavy rain and widespread…

3 January, 2023

Costa Rica – IT issues

Correos de Costa Rica wishes to inform other Union member countries and their designated operators that, with effect from 10 December 2022, it is…
3 January, 2023

Pakistan – Update on postal services following flooding

Pakistan Post wishes to inform other Union member countries and their designated operators that the delays and disruption to mail operations are under…
3 January, 2023

Thailand – Illegal barcodes

Thailand Post would like to inform other Union member countries and their designated operators that the series of barcodes starting in "UT" and ending in…

3 January, 2023

Thailand – End of flooding

Thailand Post would like to inform other Union member countries and their designated operators that the rain in the southern part of Thailand has now…
3 January, 2023

Hong Kong, China – Resumption of normal delivery process for items…

Hongkong Post, the People's Republic of China's designated operator for the territory of Hong Kong, asks us to inform other Union member countries and…

3 January, 2023

Malaysia – Back to normal

Pos Malaysia, asks us to inform other Union member countries and their designated operators that the situation has returned to normal and all postal…
28 December, 2022

Macao, China – Disruption owing to COVID-19

​Macao Post informs other Union member countries and their designated operators that, in view of the latest developments in Macao with regard to COVID-19…
27 December, 2022

Thailand – Flooding

Thailand Post would like to inform other Union member countries and their designated operators that, since 19 December 2022, continuing rain in the…
26 December, 2022

Malta – Back to normal

MaltaPost wishes to inform other Union member countries and their designated operators that the industrial dispute with its last-mile delivery staff has…
15 December, 2022

United Kingdom – Update on strikes

Royal Mail, wishes to provide other Union member countries and their designated operators with updated information concerning industrial action in…

1 December, 2022

Italy –Strike

Poste Italiane, would like to inform other Union member countries and their designated operators that a 24-hour strike, commencing at 00.01 CET on 2…

1 December, 2022

Malta – Industrial dispute

​MaltaPost p.l.c., wishes to inform other Union member countries and their designated operators that, since 1 November 2022, it has been experiencing an…
21 November, 2022

Australia – Resumption of sea mail services at AUSYDE IMPC

Australia Post asks us to inform other Union member countries and their designated operators that inbound operations at its Sydney sea mail office of…

14 November, 2022

Aruba – End of strike

​Post Aruba, wishes to inform other Union member countries and their designated operators that the postal workers' strike has ended and that postal…
7 November, 2022

Thailand – Update on disruption due to flooding

​Thailand Post, would like to inform other Union member countries and their designated operators that only two areas (postcodes 13XXX and 34XXX) continue…
4 November, 2022

Hong Kong, China – Tropical cyclone

Hongkong Post asks us to inform other Union member countries and their designated operators that a cyclone warning relating to Tropical Storm Nalgae was…

3 November, 2022

Thailand – Lifting of state of emergency

Thailand Post would like to inform other Union member countries and their designated operators that the Thai Government has lifted the state of emergency…
2 November, 2022

Ukraine – Update on the situation of postal operations

The designated operator of Ukraine, Joint Stock Company "Ukrposhta", asks us to provide other Union member countries and their designated operators with…

2 November, 2022

Belgium - Strike

A national strike affecting all sectors and industries is scheduled to take place in Belgium on November 9. We expect this to cause significant disruption…

28 October, 2022

Germany – Challenges in delivering letter-post items

Deutsche Post, would like to inform other Union member countries and their designated operators that, owing to increasing COVID-19 infections among its…
11 October, 2022

Spain – Update on the status of mail routes and the state of emergency

The designated operator of Spain, S.E. Correos y Telégrafos, asks us to inform other Union member countries and their designated operators that, in…

11 October, 2022

Canada – Back to normal

Canada Post asks us to inform other Union member countries and their designated operators that it has now resumed operations in the areas that were…
11 October, 2022

Denmark – Resumption of mail services to and from Belarus and the Russian…

PostNord Danmark, asks us to inform other Union member countries and their designated operators that mail services to and from Belarus and the Russian…

11 October, 2022

Thailand – Update on disruption due to flooding

Thailand Post would like to inform other Union member countries and their designated operators that it has now closed its force majeure case relating to…
4 October, 2022

Thailand – Update on disruption due to flooding

Thailand Post, would like to inform other Union member countries and their designated operators that it has now closed its force majeure case relating to…
4 October, 2022

Cayman Islands / Back to normal

​Cayman Islands Postal Service, asks us to inform other Union member countries and their designated operators that, having ensured that none of its postal…
4 October, 2022

Canada – Hurricane Fiona in Atlantic Canada Update

Canada Post, asks us to inform other Union member countries and their designated operators that Hurricane Fiona has brought devastation to the Atlantic…

28 September, 2022

Cayman Islands – Hurricane Hermine

Cayman Islands Postal Service, asks us to inform other Union member countries and their designated operators that the Government of the Cayman Islands has…
16 September, 2022

Royal Mail (GB) - Additional bank holiday 19/Sep

Royal Mail Group (including Royal Mail and Parcelforce Worldwide), wishes to inform other Countries and Designated Operators that following the…

15 September, 2022

Australia – National public holiday

Australia Post, asks us to inform other Union member countries and their designated operators that Australia will hold a National Day of Mourning to…

15 September, 2022

New Zealand – One-off national public holiday

New Zealand Post, asks us to inform other Union member countries and their designated operators that the Government of New Zealand has announced a one-off…

15 September, 2022

Canada – One-off national public holiday

​Canada Post, asks us to inform other Union member countries and their designated operators that Canada will hold a National Day of Mourning to…
13 September, 2022

Thailand – Floods

Thailand Post, would like to inform other Union member countries and their designated operators that, as a result of very heavy rain, there have been…

13 September, 2022

Italy – Strike

Poste Italiane, would like to inform other Union member countries and their designated operators that a 24-hour strike, commencing today at 00.01 CEST…

13 September, 2022

Sri Lanka – Back to normal

​The designated operator of Sri Lanka, the Department of Posts, wishes to inform other Union member countries and their designated operators that postal…
7 September, 2022

Korea (Rep.) – Resumption of outbound

Korea Post, asks us to inform other Union member countries and their designated operators that the processing of outbound airmail items to the countries…

2 September, 2022

Pakistan – Flooding

Pakistan Post, wishes to inform other Union member countries and their designated operators that certain areas of the country are currently affected by…

2 September, 2022

Indonesia – Lifting of measures to minimize the spread of COVID-19

​Pos Indonesia, wishes to inform other Union member countries and their designated operators that the state of emergency with regard to COVID-19 has been…
1 September, 2022

Hong Kong, China – Back to normal

​Hongkong Post, the People’s Republic of China’s designated operator for the territory of Hong Kong, asks us to inform other Union member countries and…
26 August, 2022

Hong Kong, China – Tropical storm

Hongkong Post, the People's Republic of China's designated operator for the territory of Hong Kong, asks us to inform other Union member countries and…
23 August, 2022

Thailand – Extension of state of emergency

Thailand Post, would like to inform other Union member countries and their designated operators that, although a number of measures to prevent the spread…
19 August, 2022

New Caledonia – Back to normal

Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and their…