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Depending on the destination country, the delivery service and your individual business needs, we offer both Customs Pre-paid (DDP) and Customs Paid At Destination (DDU) solutions.
What is Customs Pre-paid (DDP)?With Customs Pre-paid services, parcels are delivered to your customers and any duty and taxes are invoiced back to you. You can include these anticipated costs in your selling prices - or as an additional upfront payment request - so you don't lose out, and your shopper can see a fully landed price on your store, and has no surprise additional costs when their parcel arrives. |
What is Customs Paid At Destination (DDU)?For Customs Paid At Destination services, customers pay their own taxes, duties and fees through our secure portal. They can also securely upload their ID if this is a customs requirement within their country. This process takes longer and is more involved for the shopper, but in some markets and for some order values it is the preferred solution. |
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Quick and easy process
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Receives customised emails designed with your branding
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Multiple payment options available including PayPal
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All customer service enquiries are fully tracked
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Parcels with charges still unpaid within 30 days will be returned
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