Kapten & Son

The Challenge

With foresight, Kapten & Son looked for a suitable shipping partner for the French market in 2020. They had experience in the French market, but they could not foresee the impact Corona would have on Black Friday but also on their Christmas business. In order to serve French shoppers optimally, they sought a partner who was able to react flexibly to changes in quantity at short notice and offer a high level of service.

After all, the partner fulfils Kapten & Son's promise of quality as a brand ambassador, so to speak, on the last mile.

The Solution

Happy customers are what unites us. Because only happy customers have happy customers. And Kapten & Son want to make their customers just as happy as we want to make ours. It goes without saying that we always have time to hear Kapten & Son's concerns. Christmas business is going through the roof? No problem, we'll send an extra truck to make sure all the parcels are under the tree on time!

In addition to a high level of commitment and flexibility, we also offer a very special service for the French market: as a joint venture between La Poste and Post CH AG, Asendia has direct access to the services of the French postal service in this specific case and thus benefits from a well-developed logistics network. The trust of French customers in "their" domestic postal service and Asendia's direct line to La Poste. This is why we were able to convince Kapten & Son with e-PAQ Select by Colissimo, Asendia's tailor-made mailing service for the French market.