Domestic Returns

Domestic Returns offers a local experience for the shopper.

To simplify your returns handling and provide your customers proximity for dropping off their returning parcels, access to a local address is given. This strengthens shopper trust and accelerates the returns process.

With our Domestic Returns, there are two choices: a Prepaid solution to enable free returns, or a Partly-paid option so customers enjoy cheaper postage rates for returns.

Specifically for Switzerland, Content Check and Duty Drawback can be set up as additional services.

Benefits

Improved shopper satisfaction
Increased customer retention; a shopper prompt to reorder on your website
Enhanced shopping experience with ability to ship returns locally
Reduced processing time for customer refunds
Flexibility and choice with Prepaid or Partly-paid solutions
User-friendly tools to complement the process: Asendia Shipping and Asendia Tracking

Which service is right for you?

Swipe	Prepaid	Partly-Paid
For retailers who want a local return address	Yes	Yes
For retailers who want to offer free returns	Yes
For retailers who want to charge shoppers a fixed price for returns	Yes
For retailers who want to facilitate the returns procedure	Yes

International Returns

Our International Returns solution gives access to an exclusive cross-border returns process.

Domestic Returns in France by Colissimo

Giving your French customers choice and convenience for their returns.

Domestic Returns in France by Colissimo

Giving your French customers choice and convenience for their returns.

Use our Colissimo service, owned and run by La Poste, for even greater peace of mind. Customers can choose their place of returns and even have returns collected directly from their mailbox. The service provides comprehensive tracking of parcels from pickup to return.

This is a cost-effective solution refined by local expertise that puts you and your customers in control of returns.

Contact us to learn more about our Returns range.

Domestic Returns in Switzerland by Postpac

Giving your Swiss customers choice and convenience for their returns.

Domestic Returns in Switzerland by Postpac

Giving your Swiss customers choice and convenience for their returns.

Use our premium service, refined by Swiss Post’s local expertise, for even greater peace of mind. For ultimate convenience, your customers can choose to drop off their parcel at the local post office or order a free home collection. The service provides comprehensive tracking of parcels from pickup to return.

This is a cost-effective solution that gives you and your customers greater control over returns.

You can further benefit from our expert knowledge of customs processes, thanks to our additional Content Check and Duty Drawback services.

Contact us to learn more about our Returns range.

Domestic Returns

Benefits

Which service is right for you?

Related products

International Returns

Domestic Returns in France by Colissimo

Domestic Returns in Switzerland by Postpac