Portugal Force Majeure (COVID-2019)

2020-03-23

The designated operator of Portugal, CTT Correios de Portugal, asks us to inform other Union member countries and their designated operators of measures taken to minimize the spread of COVID-19, in line with the directives of the Portuguese Government, which declared a state of emergency for at least two weeks from 19 March 2020.

 

International and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:

  • Post offices will remain open in general (closing over lunchtime);
  • For domestic and inbound international items that would normally require a signature, the postwoman or postman will sign for delivery in place of the customer (as already stated in EmIS 115);
  • CTT Correios de Portugal is no longer able to guarantee delivery times, observe the standard rules for signature on delivery, or make tracking data available for all shipments. 

In addition, given the current uncertainty with regard to the international transport network, CTT Correios de Portugal is suspending transit à découvert and closed transit operations.

Furthermore, in common with many other postal operators, given the diminishing number of flights and reduced capacity, CTT Correios de Portugal is temporarily unable to send outbound international mail and parcels (letter post, parcel post and EMS) to many destinations outside of Europe, as well as to some European destinations, and is also declaring a case of force majeure.

CTT Correios de Portugal  wishes to thank all Union member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.