Mauritius – Update on the measures taken to minimize the spread of COVID-19

2020-04-03

The designated operator of Mauritius, Mauritius Post, asks us to inform other Union member countries and their designated operators that the Government of Mauritius has decided to extend the sanitary curfew for at least two more weeks, i.e. until 15 April 2020, in order to limit the spread of the novel coronavirus (COVID-19).

The measures implemented by the Government include self-isolation, social distancing, advising people to work from home, and restrictions on travel. Movements are currently authorized only for specific reasons, such as medical visits and buying food, medicines and other basic necessities, and are subject to strict conditions. Non-essential shops are now closed. Therefore, all post offices nationwide are closed, as the country is on lockdown. All classes of mail will be subject to delays.

Given these new arrangements, all inquiries, including those handled electronically through the Internet-based systems for parcel-post, EMS and registered items, are liable to be disrupted. Also, call agents may not be able to deal with telephone inquiries.

To eliminate customer interaction at the door and in accordance with physical distancing requirements, Mauritius Post has suspended the collection of a signature on delivery of registered postal items, until further notice.

Owing to the suspension and cancellation of many flights to and from Mauritius, severe delays for all outbound and inbound mails (letter-post, parcel-post and EMS) are to be expected until sufficient transport capacity becomes available. Therefore, quality of service for all types of inbound and outbound mail is affected, and service delivery standards, which fall  under the already invoked case of force majeure with regard to quality of service, cannot be guaranteed until the situation returns to normal.

Mauritius Post thanks all Union member countries and their designated operators for their understanding, and will inform them via EmIS once the situation has returned to normal.