Lithuania Post Update Force Majeure


Description of the problem that led to the application for force majeure:: Lithuania's government extended the nationwide quarantine for at least 2 more weeks - until April 13, aiming to limit rapid spread of coronavirus in the country.
The quarantine measures include shops being closed with the exception of food stores, pharmacies and online stores delivering items to parcel terminals or via couriers. Cafes and restaurants are closed. Mass gatherings are prohibited, education establishments are closed, and people are advised to work from home if possible.

To eliminate customer interactions at the door and support physical distancing, Lithuania Post has suspended signature collection on the delivery for inbound letter mail items and is trying to direct parcels to the parcel lockers for the contactless pick up. Courier items are delivered till door and four last digits of recipient’s IDs are collected instead of signature.
Quality of service for all types of inbound and outbound mail is therefore affected. For this reason, the service delivery standards cannot be guaranteed and a force majeure clause regarding quality of service is invoked until the situation is back to normal.

Lithuania Post thanks all the designated operators for their understanding and will update them once situation returns back to normal.