India – Update on measures to limit the spread of COVID-19

2020-05-07

The designated operator of India, the Department of Posts (India Post), asks us to inform other Union member countries and their designated operators that the lockdown resulting from the COVID-19 crisis, previously announced in the country until 3 May 2020, has been extended until 17 May 2020.

India Post will, however, send essential goods and medicines for delivery at foreign destinations on a case-by-case basis, provided that cargo flights are available and the designated operator of the destination country agrees to accept and deliver the shipments by EMS.

The booking of essential goods/medicines for regular dispatches by EMS is available on a regular basis for Australia, China (People’s Rep.), Indonesia, Japan, Korea (Rep.), Malaysia, Philippines, Singapore, Sri Lanka and Thailand as certain cargo flight connections are available. The list of countries will be revised according to the availability of airlines.

As previously informed, domestic mail exchange as an essential service is still taking place and essential goods and medicines are being delivered under strict regulations announced by the government. Although international passenger flight operations have been suspended, cargo flights are operational and may be used by designated operators willing to send postal mails to India. India Post’s offices of exchange and airmail units are all functional, albeit with limited staff.

Under the present circumstances, India Post cannot, however, guarantee service delivery standards (including delivery time and other quality parameters) applicable under UPU regulations and other bilateral agreements with designated operators and any interested parties. The suspension of transit facility will continue as previously informed.

India Post thanks all Union member countries and their designated operators for their understanding