India – Temporary suspension of international mail exchanges


The designated operator of India, the Department of Posts (India Post), asks us to inform other Union member countries and their designated operators that, owing to the suspension of air and rail services, and various other extraordinary measures taken by the Government of India, India Post has suspended all international mail exchanges for the time being.

A complete countrywide lockdown has been announced until 14 April 2020. However, the postal service is being maintained as an essential service: domestic mail exchanges are continuing, and all international mails received by offices of exchange before 22 March 2020 are being delivered, though with limited staff, and subject to strict regulations announced by the government.

The current situation will have a major impact on quality of service for all types of inbound and outbound mail. In these circumstances, India Post can no longer guarantee service delivery standards (including delivery times and other quality parameters) applicable under UPU regulations and bilateral agreements with other designated operators.

India Post is also unable to provide any kind of transit facilities to other designated operators at the moment.

India Post thanks all Union member countries and their designated operators for their understanding; it will keep them updated via EmIS.