Colombia – Update on measures to minimize the spread of COVID-19


The designated operator of Colombia, Servicios Postales Nacionales S.A. 4-72, asks us to inform other Union member countries and their designated operators of the additional measures taken as a result of the health emergency caused by the spread of novel coronavirus (COVID-19):

  1. Through Decree 531 of 8 April 2020, the Colombian government extended mandatory preventative isolation until midnight of 27 April 2020. As an essential service, the postal service is currently exempt from restrictions on movement, but this could change in the future;
  2. The previously communicated measures affecting operations will remain in place, and will continue to cause significant delays to all inbound and outbound international letter-post, parcel- post and EMS correspondence. Measures on operational and administrative teleworking and modified working hours will also remain in place;
  3. To avoid physical contact with customers at the point of delivery, Servicios Postales Nacionales S.A. 4-72 is currently developing the IT tool 5ntacto (“no contact”), which will be used to trial technology-driven delivery requiring the addressee to provide his/her name and ID number at the point of delivery. A mobile phone number should also be provided if the addressee wishes to receive a link to information on, and proof of, the delivery;
  4. Finally, owing to the declaration of force majeure, the cancellation of international flights and the internal measures taken by countries and their designated operators, Servicios Postales Nacionales S.A. 4-72 is currently unable to send letter post or parcel post to various member countries. For more information, please go to its website at

Servicios Postales Nacionales S.A. 4-72 will continue to provide its services under the restrictions caused by this global crisis and with due consideration of the measures necessary to protect its employees and customers.

Servicios Postales Nacionales S.A. 4-72 thanks all Union member countries and their designated operators for their understanding.