Canada – Update on the measures taken to minimize the spread of the novel coronavirus


The designated operator of Canada, Canada Post, asks us to inform other Union member countries and their designated operators of additional measures being taken in response to the spread of the novel coronavirus (COVID-19).


In order to eliminate interaction with customers at their doorstep and in accordance with physical distancing requirements, Canada Post has implemented revised delivery procedures. Only international inbound items requiring the payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item for collection. All other international items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.

Furthermore, owing to the suspension of many flights as a result of the COVID-19 pandemic, Canada Post is unable to send outbound mail (letter-post, parcel-post and EMS items) to a number of Union member countries. Please visit for up-to-date information on the affected countries.


Canada Post will continue to monitor the rapidly evolving COVID-19 situation and will actively follow the guidance and safety recommendations issued by the Public Health Agency of Canada.

Canada Post thanks all other Union member countries and their designated operators for their understanding, and will update them via EmIS once normal operations are resumed.