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Senior Account Service Officer (e-Commerce Logistic)
We are looking for a qualified to join our Account Service team in Asendia Hong Kong. In this position, you will assist the manager to build a strong relationship with our customers and assist to manage the team KPI performance to meet the business and customers requirement.
Location: Hong Kong
Position: Full-time
Closing Date: 27.05.2021
Your Tasks
| Handle new customer account setup in system, clients and consignee inquiries and complaints, customer parcel return/shipment destroy cases |
| Create and maintain accurate customer Ratecard (Pricing) in system |
| Handle refund / claim cases requested by customers |
| Create and manage regular and ad-hoc reports according to business needs |
| Collaborate closely with Sales, Warehouse & Operation and Finance team in day-to-day operations |
| Assist AS Manager to monitor team performance, daily coaching to AS officer/executive, identify loopholes and modify existing workflows |
| Assist AS Manager to work with Headquarter and Regional offices to drive business initiative projects and manage deliverables |
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Perform ad-hoc tasks assigned by AS manager |
Your Profile
| Degree holder in Business Administration, Commerce or related disciplines |
| 5 years or above working experience in Customer Service/Account Service field is preferred |
| Be self-motivated, proactive, willing to learn, flexible, well organized and a good team player. |
| Experience in logistic/E-commerce industry is a plus |
| • Good command in both spoken and written English, Mandarin and Cantonese |
About Asendia
Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.
Employee wellbeing and corporate social responsibility is at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.
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